Not-at-fault car accident in Castle Hill
If another driver caused the crash, the repair and a like-for-like replacement vehicle are generally recoverable from their insurer, not yours. We handle the claim, the assessor and the repair, and we cover Castle Hill 24/7.
Takes about two minutes. No obligation, no cost to ask.
What matters after a crash in Castle Hill
Castle Hill claims mostly come off M2 and Old Northern Road commuting, and often involve family cars where the replacement has to fit child seats.
Castle Hill sits on Old Northern Road, Showground Road, Windsor Road and M2 Motorway. Whichever of those you were on, the claim usually turns on three things: the other driver's details, photos of both vehicles and the road, and a short written account while it is fresh. Liability is decided by insurers, not by who apologised at the roadside.
- Make the scene safe and check everyone is okay. Call 000 if anyone is injured or trapped.
- Exchange names, phone numbers, licence details, rego, insurer and policy numbers.
- Photograph every vehicle, both plates, the damage, the road layout and any skid marks.
- Note witnesses and ask whether anyone has dashcam footage.
How a Castle Hill claim runs
You give us the basics once. We confirm fault with the at-fault insurer, arrange a like-for-like replacement vehicle for the length of the repair (cars, vans, utes and light trucks), coordinate the repair with the repairer you choose, and recover the cost from the other side. For heavier trucks we coordinate the repair, assess fair value and recover the cost; we do not supply replacement semis.
Questions people actually ask
Do I have to use my own insurer if the crash was not my fault in Castle Hill?
No. If the other driver caused the crash you can generally deal with their insurer directly, which keeps your own policy and excess untouched.
Can I choose my own repairer in Castle Hill?
Yes. You are not locked to the insurer's shop. We work with 30+ smash repair partners and coordinate the repair with the repairer you pick.
How quickly can I get a replacement vehicle?
Same-day where a suitable like-for-like vehicle is available. We arrange it for the length of the repair and have it delivered to the repairer.